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The South Australian Tourism Industry Council is Carbon Neutral and we're turning our emissions into trees. We're offsetting our waste, energy, consumables, fleet, flights and staff travel.


Customer Feedback Service PDF Print E-mail

 Accredited Tourism Business: Your assurance of quality, reliability and professionalism... Find Out More...

In today's competitive business environment, it is important to consistently measure your customers' satisfaction with your product in order to evaluate and continually improve your own performance.

 

SATIC's customer feedback management service streamlines the way you collect and collate your customer feedback, providing you with valuable feedback results.

 

The feedback you receive is a useful insight into your customers perceptions of your business. Results can be tracked on a monthly basis as can also be benchmarked against over all feedback received (available below). 

 

As part of SATIC's feedback management service, we collect and collate your customer feedback results from both the feedback cards and the online "Dynamic Tick" and provide you with an easy to read feedback report each month. An easy to use excel workbook is also provided, which collates your results and provides percentages and graphs, which can be monitored over time.

 

All individual responses are completely confidential.

 

Feedback postcards are available for accredited operators to purchase.

  • 100 cards for $40.00

To place your order, please email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Feedback results 1 January - 28 February 2010

Results as percentage of total
  Excellent Good Average Poor
Value for Money 76% 23% 1% 0%
Staff / Hospitality 87% 9% 1% 3%
Cleanliness 92% 8% 0% 0%
Facilities 88% 10% 1% 0%
Security / Safety 82% 18% 0% 0%
Overall 85% 14% 1% 1%

For 2009 results please click here 


 

You can benchmark your own results against these total results to measure your performance over time.

 

Results are updated monthly.

 

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Our Mission: To engage, represent, strengthen and empower the South Australian Tourism Industry