logo

Member Login






Forgot login?
No account yet? Register

Exclusive offers to Members

 

The South Australian Tourism Industry Council is Carbon Neutral and we're turning our emissions into trees. We're offsetting our waste, energy, consumables, fleet, flights and staff travel.


Customer Feedback Service PDF Print E-mail

 Accredited Tourism Business: Your assurance of quality, reliability and professionalism... Find Out More...

In today's competitive business environment, it is important to consistently measure your customers' satisfaction with your product in order to evaluate and continually improve your own performance.

 

SATIC's customer feedback management service streamlines the way you collect and collate your customer feedback, providing you with valuable feedback results.

 

The feedback you receive is a useful insight into your customers perceptions of your business. Results can be tracked on a monthly basis as can also be benchmarked against over all feedback received (see table below). 

 

As part of SATIC's feedback management service, we collect and collate your customer feedback results from both the feedback cards and the online "Dynamic Tick" and provide you with an easy to read feedback report each month. An easy to use excel workbook is also provided, which collates your results and provides percentages and graphs, which can be monitored over time.

 

All individual responses are completely confidential.

 

“Customer feedback is invaluable and SATIC’s Quality Assurance forms and Dynamic Tick on our website are terrific tools.

Guests understand that their opinions are not only heard by us, but by industry and we like promoting the Tick!

The positive comments we receive via SATIC each month motivates us and staff.  It’s recognition for a job well done.

SATIC’s feedback provides fodder for website testimonials.  Imagine – free advertising for your business!” 

Bronwyn Lucas, Quorn Caravan Park (April 2010)

 

Feedback postcards are available for accredited operators to purchase.

  • 100 cards for $40.00

To place your order, please email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

OUR PARTNERS

 
 
 

 

 

 

 

 

 


Powered by Joomla!. Designed by: Free Joomla Template, website hosting. Valid XHTML and CSS.


PrivacyDisclaimerCopyrightContact Us

Our Mission: To engage, represent, strengthen and empower the South Australian Tourism Industry